Our Minifesto
With empathy, not ego.
Sharing ideals, not just ideas.
Planning and communication
At Radish, we prioritize face-to-face meetings to build trust and ensure everyone is up to speed on project progress. These sessions include detailed walkthroughs of deliverables and regular check-ins with your Project Managers. Our Project Managers also set realistic timelines that account for your other commitments, holidays, and blackout dates, establishing schedules early on to enhance your planning efficiency.
Feedback and collaboration
Radish streamlines the feedback process with collaborative design tools. We allocate week-long review periods for each deliverable, providing your team ample time to reflect and respond. Our close collaboration throughout the project ensures a high-quality final product that combines our expertise with your unique perspective.
Frequently asked questions by new and prospective clients
Navigating a new partnership can raise lots of questions. Browse our answers to some of the most common queries we receive from new and prospective clients. This section is designed to provide clarity and help you understand what to expect when working with Radish Lab.
Our standard review time is one week, but we’re flexible. One week typically gives you time to share the work with your stakeholders, gather their input, and consolidate it into actionable feedback that our team can use to move forward. We understand that every organization works differently, so we’re flexible and can extend the review period if needed.
Yes, we can. Many of our projects involve a wide range of internal and external stakeholders, and we embrace that — because we believe it leads to better outcomes. We’re experienced working with teams that value consensus or take a democratic approach to decision-making, ensuring every voice is heard. During the Discovery process, we’ll take the time to understand your organization’s unique personality and dynamics. From there, we’ll provide strategic recommendations to engage the right people at the right stages — keeping everyone involved while maintaining momentum.
Yes, Radish Lab builds all websites to be WCAG 2.2 Level AA compliant—not just to meet guidelines but because we believe everyone deserves the best possible experience on your site.
Accessibility is thoughtfully integrated at every phase of the project, starting with design. For example, we audit your brand’s color combinations to identify accessible options early on, ensuring your site stays on-brand while meeting accessibility standards.
In development, we use proven best practices to embed accessibility directly into the site’s foundation—avoiding quick fixes like plug-ins or “band-aid” solutions. Then we rigorously test the site to confirm it works seamlessly in real-life scenarios — navigating by keyboard, using a screenreader, etc.
They can overlap, but it’s important to complete key components of your brand (brand visuals for example) before advancing to specific stages of the web design project. Depending on the scale of the rebranding, we develop a project plan that prioritizes essential rebranding discussions upfront while running other elements concurrently with the website project. By strategically sequencing these efforts, we ensure your new website fully reflects the strength of your rebrand.”
Radish Lab specializes in building custom WordPress websites. We love WordPress because it’s a powerful, flexible platform that balances ease of use with robust functionality. It’s highly adaptable, making it an excellent choice for organizations with evolving needs, and it supports a wide range of integrations to meet your specific goals.
Plus, its open-source nature means there’s a large community and extensive resources available to ensure long-term support. In fact, 43.5% of internet websites are powered by WordPress.
For content editors, WordPress offers an intuitive backend, enabling your team to easily manage and update the site without technical expertise. By building on WordPress, we deliver websites that are scalable, secure, and designed to grow with your organization.
That said, we also have experience working with other CMS platforms. We’ve migrated organizations to WordPress from a variety of CMSs, including Drupal, Joomla, and ExpressionEngine. Our goal is always to recommend the best tool for your needs, but WordPress’s flexibility, user-friendliness, and scalability often make it the best fit for our clients.
Yes! Many of our clients have membership portals, such as the Nonprofit Association of Oregon, JUST Capital, and Grantmakers for Effective Organizations. We’ve successfully integrated websites with platforms like CiviCRM, Salesforce, LearnDash and more. Whether you need to build a portal from scratch or integrate complex systems into your website, we have the expertise to make it seamless and effective.
Radish Lab has extensive experience with the complexities of creating multilingual websites. There are several options for approaching multilingual websites: machine translation, human translation, or a combination of the two.
Machine translation is faster and more cost-effective but can sometimes miss nuance or cultural context. Human translation ensures higher accuracy and a tailored approach to tone language and culture, but requires more time and resources. A combined approach often balances efficiency and quality, using machine translation for basic content and human translators for more critical sections. We recommend the best approach based on key factors, such as the needs of your users and your organization’s capacity to translate and manage content.
For the American Cancer Society’s Tobacco Atlas website, not only did we build the site to handle five languages, but we also addressed complex challenges, such as adapting data visualization from left-to-right to right-to-left for the Arabic version of the site. The majority of Radish Lab websites feature multi-lingual functionality.
Yes! We provide comprehensive training as well as a detailed manual. Our goal is to ensure you feel confident managing your new website and to set you up for long-term success, especially during staff transitions. We design websites so that new users can easily update all copy and photos, edit pages and navigation, and use our modular approach to quickly adapt the website as your organization inevitably changes and grows.
We’re experienced in collaborating with Boards of Directors and understand their unique role in the decision-making process. Whether it’s presenting to the Board, facilitating workshops, or incorporating their feedback, we tailor our approach to ensure alignment with their priorities while keeping the project moving forward.
We’re highly collaborative and accustomed to working with external contractors. Whether they’re part of your team or brought in specifically for this project, we coordinate seamlessly to ensure their contributions enhance the final outcome. We sometimes bring in our own trusted freelance specialists when their areas of expertise will be an asset to your project team.
We work almost exclusively with social impact organizations — many of whom have highly diverse target audiences. For example, the Clinton Foundation, a presidential foundation, needs to communicate effectively with everyone from museum visitors to NGO leaders. Similarly, TNTP, an educational consulting nonprofit, develops content tailored for a broad range of stakeholders, including students, parents, teachers, and policymakers.
Through user research and audience segmentation, we identify the unique needs of each group, prioritize primary and secondary audiences, and design an information architecture that creates an intuitive and engaging user experience for everyone.
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Whether you're curious about our processes, timelines, or specific services, we're here to provide the insights you need to feel confident and informed before and during your work with us.